Privacy Policy

Introduction

This service is operated by Frontier Hardwood Flooring Inc. (DBA Frontier Custom Floors) ("we," "us," or "our"). We value your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us through our website, forms, phone calls, and other communications. By using our website or submitting your information, you agree to the practices described in this policy.

Information We Collect

We collect personal information that you voluntarily provide to us when you submit a form, request an estimate, or contact us directly. This may include:

• Your name (first and last)
• Phone number
• Email address
• Home or project address
• Details about your flooring project or inquiry

How We Use Your Information

The information we collect is used for the following purposes:

• To respond to your inquiries and estimate requests
• To schedule flooring services and appointments
• To provide customer support and project updates
• To improve our services and customer experience

Website Analytics

We use Google Analytics, Google Ads measurement, and Microsoft Clarity to understand how visitors use our website and improve the experience. Clarity provides heatmaps and session recordings of website interactions, such as clicks and scrolling, and may use cookies and similar technologies. Our native inquiry forms are marked for masking in Clarity. These tools are separate from the information you submit directly to Frontier for an estimate.

For details about Microsoft's handling of this data, see the Microsoft Privacy Statement.

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Protection

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information at any time. To make such a request, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.